Check In:
Please arrive at least 5 minutes before your scheduled appointment. Spa Parties of 4 or more need to arrive at least 30 minutes prior to the start of the party. Please arrive on time.  If late we may have to adjust your services in order to stay on schedule for our other guests.

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Gift Certificates:

Can not be used in parties of 3 or more. All sales are final

Any Previous Gift Certificates purchased before 11/1/2017 will not be accepted due to new ownership

Gift Certificates can not be used on discounted services 

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Discounts and External Website Specials:

We offer discounts year round on our services/packages. Here is the need to know: 

• When buying a discounted package/service/gift certificate be in mind that we do not allow them to be used on holidays in groups of 3 or more or on services already booked.

Attire:
Please dress comfortably for your spa day. Dream will provide everything for you to make your spa experience relaxing.

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Health Conditions:
Please notify guest services of any health conditions  before scheduling your appointment so we may provide the best treatment for you.

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Patch Test:
It is required to receive a patch test 24 hours in advance of receiving a glycolic or lactic acid peel.  Please consult your aestheticism or guest services when booking your appointment.

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Gratuities:
Gratuities are not included in the price of the service. They may be given at your discretion.  Fifteen to twenty percent is customary. An 18% gratuity will be applied to groups of four or more.

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Cancellation Policy: 
 

If a cancellation is made within 48 hours of the package/service the full price will be charged to the credit/debit card that was provided during the booking.  

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• Appointments that are no-shows will be charged the full amount of services scheduled. This includes the redemption of gift certificates and external website specials. 

• After 3 consecutive reschedules we will charge the full price of your services or redeem any gift card/special.

• Booking your appointment is also confirming it. Our system sends out appointment reminders, although it is your responsibility to remember your appointment.

 

Suggestions:

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1. Drink plenty of water before and after spa services.

2. Turn cell phone off when entering spa..

3. Avoid shaving prior to a body scrub or wrap treatment

4. Men avoid shaving your face 48 hours before your facial

5. Allow at least two weeks of hair growth for waxing services

 

 And Most of All, Relax and Have a Wonderful Time!! 

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